FAQ
Are your picnic rugs machine washable?
Yes! Our picnic throw rugs can be machine washed on a cold, gentle cycle with mild detergent. Air dry only. Expect up to 10% shrinkage, but they relax back out with use.
Can I vacuum my picnic rug?
We don’t recommend vacuuming. Shake it out or spot clean instead, and avoid sharp objects that might catch on the weave.
What’s your return policy?
Returns are accepted within 14 days of delivery. Items must be unused and in original condition. Contact us first before returning anything.
Can I exchange an item?
We only offer exchanges for faulty or damaged products. Please email us if you need help.
What payment methods do you accept?
We accept all major debit/credit cards, PayPal, Apple Pay, Google Pay, and Shopify Pay.
Can I cancel or change my order?
If your order hasn’t shipped yet, email us ASAP with your order number and we’ll do our best to help.
Delivery Questions
Where do you deliver?
We currently ship to the UK only. But we are working on this.
How long until I get my rugs?
Orders are processed in 1–2 business days and typically arrive within 2–5 business days after dispatch.
Do you offer tracked shipping?
Yes! All UK orders come with tracking. You’ll receive an email once your order is on the way.