Shipping policy
Shipping Policy
Effective Date: 20/05/2025
This Shipping Policy outlines the terms and conditions regarding the dispatch and delivery of products purchased through Rug Lord.
1. Processing Times
We aim to dispatch all orders within 1–3 business days (Monday to Friday, excluding UK public holidays) from the date of order confirmation. Custom or high-demand items may require additional handling time, and you will be notified in such cases.
2. Delivery Services & Timeframes
We currently deliver within the United Kingdom. Estimated delivery times after dispatch:
- Standard Delivery: 2–5 business days
- Express Delivery: 1–2 business days
All deliveries are handled by reputable carriers such as Royal Mail, DPD, or Evri. Tracking details will be provided once the item has shipped.
3. Delivery Charges
Shipping costs will be calculated at checkout based on your delivery address and the service selected. Standard delivery may be free on orders over a certain value — please refer to current promotions displayed on the site.
4. Delivery Address
Customers are responsible for ensuring that the shipping address provided is correct and complete. We are not liable for delayed or lost deliveries due to incorrect address information.
5. Missed or Failed Deliveries
If no one is available to accept the delivery, the courier may attempt re-delivery or leave the parcel at a local depot. It is your responsibility to arrange re-delivery or collection. Undelivered parcels returned to us may be subject to a redelivery fee.
6. International Shipping
We currently do not ship outside of the UK. For wholesale or international enquiries, please contact info@ruglord.co.uk.
7. Questions?
If you have any questions about shipping, feel free to contact us at info@ruglord.co.uk.