Terms of service

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Rug Lord — Terms of Service

Effective Date:  20/05/2025

Welcome to Rug Lord! Please read these Terms of Service ("Terms") carefully before using our website or purchasing our products. By accessing or using rug-lord.com ("Site"), you agree to be bound by these Terms.

1. About Us

Rug Lord is a UK-based online retailer specialising in high-quality picnic rugs. Our website address is: rug-lord.com.

2. Use of the Site

  • You confirm you are at least 18 years old or have parental/guardian consent to use this Site.
  • You agree to use the Site only for lawful purposes and not to violate any applicable laws or regulations.
  • You agree not to interfere with or disrupt the Site’s operation.

3. Orders and Payment

  • When you place an order, you offer to purchase a product subject to these Terms.
  • All orders are subject to availability and confirmation of the order price.
  • We accept payment via Visa, Mastercard, American Express, Diners Club, Discover, Maestro, Apple Pay, Google Pay.
  • Prices are inclusive of VAT where applicable.
  • We reserve the right to refuse or cancel orders for reasons including product unavailability, errors in pricing, or suspected fraud.

4. Shipping and Delivery

Please refer to our Shipping Policy for details on shipping, delivery times, and charges.

5. Returns and Refunds

Please refer to our Returns & Refunds Policy for information about cancellations, returns, and refunds.

6. Intellectual Property

  • All content on this Site, including text, images, logos, and designs, is owned by Rug Lord or licensed to us.
  • You may not copy, reproduce, distribute, or create derivative works from our content without express written permission.

7. User Content

If you post reviews, comments, or other content on our Site, you grant Rug Lord a non-exclusive, royalty-free, perpetual licence to use, modify, and publish that content.

8. Limitation of Liability

  • To the fullest extent permitted by law, Rug Lord shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Site or products purchased.
  • Our total liability to you shall not exceed the amount paid for the products.

9. Disclaimer

  • Products are sold “as is” except where explicitly stated.
  • We do not guarantee that the Site will be uninterrupted or error-free.

10. Privacy

Your use of the Site is also governed by our Privacy Policy, which explains how we collect and use your personal data.

11. Changes to These Terms

We may update these Terms at any time by posting new versions on the Site. Your continued use constitutes acceptance of those changes.

12. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact Us

For questions or concerns about these Terms, please contact us at:
Email: info@rug-lord.com